DMP Electronics Keyboard PC Instrukcja Użytkownika Pobierz pdf (Strona 3)

iii PCM-3343 User Manual

Product Warranty (2 years)

Warranty Period

ADVANTECH aims to meet the customer’s expectations for post-sales service and

support; therefore, in addition to offering 2 years global warranty for ADVANTECH’s

standard products, a global extended warranty service is also provided for customers

upon request. ADVANTECH customers are entitled to a complete and prompt repair

service beyond the standard 2 years of warranty.

Standard products manufactured by ADVANTECH are covered by a 2 year global

warranty from the date of shipment. Products covered by extended warranty and

cross-region repair services against defects in design, materials, and workmanship,

are also covered from the date of shipment. All key parts assembled into ADVAN-

TECH system products such as LCD, Touch Screen, Power Supply, and peripherals

etc, will be also covered by the standard 2 year warranty.

Repairs under Warranty

It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of

purchase (45 days for Channel Partners), if the products were purchased directly

from ADVANTECH and the product is DOA (Dead-on-Arrival).

DOA Cross-Shipment excludes any customized and/or build-to-order products. The

Cross-Shipment agreement signed by customers is required for initiating/releasing

cross shipment with ADVANTECH confirmation and verification. The only conditions

for Cross-Shipment are: a) the return must not be damaged, altered or marked, b) all

parts and accessories must be included as originally shipped; and c) proof of pur-

chase must be included. Any returns that do not meet mentioned requirements

above, or any wrong user settings/configurations will be denied, or subject to addi-

tional handling/service charges as determined by the ADVANTECH Repair Service

Department.

For those products which are not DOA, the return fee to an authorized ADVANTECH

repair facility will be at the customers’ expense. The shipping fee for reconstructive

products from ADVANTECH back to customers’ sites will be at ADVANTECH’s

expense.

Exclusions from Warranty

The product is excluded from warranty if:

 The product has been found to be defective after expiry of the warranty period.

 Warranty has been voided by removal or alteration of product or part identifi-

cation labels.

 The product has been misused, abused, or subjected to unauthorized disas-

sembly/modification; placed in an unsuitable physical or operating environ-

ment; improperly maintained by the customer; or failure caused which ADVAN-

TECH is not responsible whether by accident or other cause. Such conditions

will be determined by ADVANTECH at its sole unfettered discretion.

 The product is damaged beyond repair due to a natural disaster such as a light-

ning strike, flood, earthquake, etc.

 Product updates/upgrades and tests upon the request of customers who are

without warranty.

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